Legal
Effective date: April 2026 | Last updated: April 2026
By downloading, installing, or using Observer ("the App"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the App. These terms apply to all users of Observer. We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the updated Terms.
Observer is a desktop application that provides AI-powered meeting assistance, including real-time transcription, AI-generated answers, Screen & Transcript based Q&A, and meeting summaries. Observer primarily operates locally on your device and does not join meetings as a participant or bot. It processes audio and screen content from your system to provide its functionality.
You are responsible for: - Complying with all applicable laws regarding recording, transcription, or monitoring of conversations, including obtaining any required consent from participants - Using Observer only for lawful purposes - Keeping your account credentials secure - Not reverse engineering, decompiling, or modifying the App - Not using Observer for fraud, harassment, or illegal activity
Observer offers paid subscription plans billed monthly. For new plan purchases, the full plan amount is charged. If you upgrade from Pro to Max, the full Max plan amount is charged. All prices are in USD. Taxes are charged separately. Subscriptions renew automatically unless cancelled. You can cancel anytime from your account settings. Cancellation takes effect at the end of the current billing period. Payments are handled by Paddle, which may store and process billing information under its policies. If payment fails or is declined, we may suspend paid features until payment is completed. We offer a 2-day refund policy for first-time paid subscriptions when technical issues prevent core app functionality. Send refund requests to hello@getobserver.app within 2 days of the initial payment. Refunds are not provided for partial usage or change of mind.
Our Privacy Policy explains how we collect, use, and protect your data. Observer does not store raw meeting audio. Audio is processed in real time by third-party providers and is not retained by Observer. Transcripts may be stored securely in our systems to provide features such as conversation history, meeting notes, and AI-generated responses. Transcript data may be processed by third-party AI providers (such as OpenAI) to generate responses, but is not stored by those providers beyond processing. We do not sell your data.
Observer and all associated software, branding, and content are owned by Observer. You are granted a limited, non-exclusive, non-transferable license to use the App during your subscription. You retain ownership of any content generated from your meetings, including transcripts and notes.
Observer provides AI-generated responses and summaries that may be inaccurate or incomplete. You are responsible for reviewing and verifying all outputs before relying on them. Observer is not responsible for decisions made based on AI-generated content.
Observer is provided "as is" without warranties of any kind. We do not guarantee that the App will be error-free or uninterrupted. To the maximum extent permitted by law, Observer's total liability shall not exceed the amount you paid in the 12 months preceding the claim.
We may suspend or terminate your access if you violate these Terms or if required to comply with legal obligations. You may stop using Observer at any time by cancelling your subscription. Upon termination, your right to use the App ends immediately.
These Terms are governed by the laws of the State of Haryana, India. Any disputes will be resolved in the courts of Yamunanagar, Haryana.
For questions about these Terms: hello@getobserver.app Observer Yamunanagar, Haryana 135001 India 🇮🇳